Refund Policy

ZMetcha is currently available only to users in the United States. All subscription purchases are final and non-refundable, except where required by applicable U.S. federal or state consumer-protection law (for example, California's automatic renewal cancellation rights under Business and Professions Code § 17602).

Cancelling a subscription

Subscribers may cancel at any time from their account settings. Cancellation stops future renewals but does not generate a refund for the current billing period; the user retains access to paid features until the end of the period they have already paid for.

When we will issue a refund

We will issue a refund in the following cases:

1. Unauthorized or fraudulent charges — after we verify the charge was not made by the account owner.
2. Demonstrable billing errors — for example, duplicate charges or an incorrect amount.
3. Service unavailability exceeding 72 consecutive hours — due to a fault on our side (verified by our incident logs and status page).

No guarantee of outcomes

ZMetcha does not guarantee responses, interactions, matches, dates, or any specific outcome from other users. Subscription fees pay for access to the platform and its features — not for any particular result. Refunds will not be issued based on a user's level of engagement, the actions or inaction of other users, perceived match quality, or subjective dissatisfaction with the dating experience.

Refund denial rights

We reserve the right to deny refund requests in cases of suspected fraud, abuse of this refund policy, a pattern of repeated chargebacks, or violations of our Terms of Service or Community Guidelines. Accounts associated with such activity may also be suspended or terminated independently of any refund decision.

Statutory rights

Where U.S. federal law or the law of your state of residence grants a refund or cancellation right that exceeds the terms above, those statutory rights apply in full and override any conflicting language in this policy.

How to request a refund

To request a refund or report a billing issue, contact [email protected] within 30 days of the charge. Include the email address on your account and the date and amount of the charge. We respond within 2 business days.

Chargebacks

We strongly encourage customers to contact us before initiating a chargeback with their card issuer. The vast majority of disputes can be resolved directly — usually faster than the chargeback process — and avoid the time, fees, and account holds that chargebacks create. Initiating a chargeback may result in suspension of the associated account pending resolution.

Contact

ZMETCHA LLC
Scottsdale, Arizona, USA
Phone: (480) 463-8997
[email protected]

This policy may be updated from time to time. The version and effective date at the top of this page reflect the most recent revision. Material changes will be communicated to active subscribers via email.